Legal notice
Legal Notice
This website is operated by CozyBone. Throughout the site, the terms “we,” “us,” and “our” refer to CozyBone. By visiting our site and/or purchasing from us, you agree to the terms, policies, and notices stated on this website.
Contact Information
For customer support, order questions, product questions, or general inquiries, contact us at:
For return or refund requests, contact us at:
Product Information
We make every effort to display our products, colors, images, dimensions, descriptions, and pricing as accurately as possible. However, product colors may vary slightly depending on screen settings, lighting, photography, and fabric availability.
Product dimensions are approximate and may vary slightly due to production, packaging, compression, and expansion. Customers are responsible for measuring their room, doorway, hallway, stairwell, and elevator before placing an order.
Shipping & Delivery Notice
CozyBone sofas may ship from available U.S. inventory or from production partners depending on selected color, availability, and demand.
Estimated delivery times may vary by color, inventory status, shipping carrier, and destination. Some orders may ship in multiple boxes, and boxes may arrive on different days.
We aim to provide accurate shipping estimates, but delivery dates are not guaranteed unless specifically stated in writing. Under FTC rules for internet orders, sellers need a reasonable basis for advertised shipping times, and if shipping cannot happen within the promised time, sellers must get the buyer’s consent to the delay or provide a refund for unshipped merchandise.
Returns & Refunds
Returns, refunds, damaged items, missing items, and order issues are handled according to our Returns & Refund Policy.
Because CozyBone sofas are oversized furniture items, approved buyer-remorse returns may require the customer to properly repackage the item and cover return shipping, original outbound shipping, and any applicable round-trip freight or supplier return costs.
Order Protection
If your order does not ship, is missing, arrives with verified issues, or has other fulfillment-related problems, you may be eligible for money-back protection according to our Returns & Refund Policy.
We may require photos, videos, tracking information, packaging photos, order records, or other supporting documentation to review claims.
Website Content
All content on this website, including text, images, graphics, logos, product descriptions, designs, and layout elements, is owned by or licensed to CozyBone and may not be copied, reproduced, distributed, modified, or used without permission.
No Professional Advice
The information on this website is provided for general product and shopping purposes only. Nothing on this website should be interpreted as legal, financial, medical, safety, or professional advice.
Limitation of Liability
To the fullest extent permitted by law, CozyBone is not responsible for indirect, incidental, special, or consequential damages arising from the use of this website, delays caused by carriers or suppliers, product misuse, incorrect measurements, improper setup, or failure to follow care, delivery, or return instructions.
Policy Updates
We may update this Legal Notice and our store policies from time to time. Changes will be posted on this page, and continued use of our website means you accept the updated terms.
Governing Law
This Legal Notice and any related policies shall be governed by the laws applicable to the business location of CozyBone, unless otherwise required by applicable consumer protection laws.